We want you to be completely satisfied with your purchase. If you are not satisfied, you can return items within 30 days of delivery for a full refund.
Returns Eligibility
To be eligible for a return:
A receipt or proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable software products or digital goods
Perishable goods (e.g., food, flowers)
Customized or made-to-order items
Return Process
To initiate a return:
Contact our customer service team at info@sjbadvocacy.com within 30 days of receiving your order.
We will provide instructions and, if applicable, a return shipping label.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
Approved refunds will be processed to your original payment method within 10–15 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Return Shipping
If the return is due to our error, we will cover return shipping.
Otherwise, the customer is responsible for return shipping costs.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, contact us at info@sjbadvocacy.com